tag:status.smsportal.com,2005:/historySMSPortal Status - Incident History2024-03-28T04:52:53+02:00SMSPortaltag:status.smsportal.com,2005:Incident/203073532024-03-20T09:53:27+02:002024-03-20T09:53:27+02:00Service Degradation - Cell C SA<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>09:53</var> CAT</small><br><strong>Resolved</strong> - After extensive monitoring we believe this issue to be resolved. The affected messages have been resubmitted at no cost to our customers.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>07:45</var> CAT</small><br><strong>Investigating</strong> - Cell C SA is currently experiencing an outage due to an overnight update they performed on their SMSCs. As a result SMS delivery towards Cell C SA is degraded. <br /><br />SMSPortal have rerouted all possible traffic in order to limit any impact to customers but please note that Reverse Billed (FTEU) messaging is still affected. Please do not resubmit any messages that you believe may be affected.<br /><br /><b>Type:</b> Network Outage<br /><b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery times when sending Reverse Billed (FTEU) messages to Cell C SA.<br /><br />We appreciate your patience while the operator works to resolve the issue and we will keep you updated.<br /> <br />Please contact <a href="mailto:help@smsportal.com">help@smsportal.com</a> should you require further information or assistance.<br /><br />The SMSPortal Team</p>tag:status.smsportal.com,2005:Incident/202434082024-03-14T16:58:28+02:002024-03-14T16:58:28+02:00Service Degradation - Vodacom SA<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>16:58</var> CAT</small><br><strong>Resolved</strong> - After extensive monitoring, we believe this issue to be resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>12:59</var> CAT</small><br><strong>Identified</strong> - Vodacom SA is currently experiencing connectivity issues and as a result SMS delivery towards Vodacom SA is degraded. Please do not resubmit any messages.<br /><br />SMSPortal have rerouted all possible traffic in order to limit any impact to customers but please note that Vodacom International and Reverse Billed (FTEU) messaging are still affected.<br /><br /><b>Type:</b> Network Outage<br /><b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery times when sending International and Reverse Billed (FTEU) messages to Vodacom SA.<br /><br />We appreciate your patience while the operator works to resolve the issue and we will keep you updated.<br /> <br />Please contact <a href="mailto:help@smsportal.com">help@smsportal.com</a> should you require further information or assistance.<br /><br />The SMSPortal Team</p>tag:status.smsportal.com,2005:Incident/196908062024-01-12T19:31:43+02:002024-01-12T20:55:25+02:00Service Degradation - Core Data Centres<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>19:31</var> CAT</small><br><strong>Resolved</strong> - Two of our core Data Centres experienced outbound connectivity issues between 18:57 (UTC+2) and 19:24 (UTC+2) which may have resulted in outbound message delays.<br /><br /><b>Incident Summary:</b><br /><br /><b>Type:</b> Network Service Degradation<br /><b>Issue Start Time:</b> 12 Jan 2024 @ 18:57 (UTC+2) <br /><b>Issue End Time:</b> 12 Jan 2024 @ 19:24 (UTC+2) <br /><b>Impact:</b> During the specified timeframe, the outbound connectivity from two of our core Data Centres was unstable. This may have resulted in messages remaining in a queued state and waiting to be processed.<br /><br />We understand the inconvenience this may have caused and sincerely apologise for any disruptions to your operations.<br /><br />If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at <a href="mailto:help@smsportal.com">help@smsportal.com</a>.<br /><br />The SMSPortal Team</p>tag:status.smsportal.com,2005:Incident/195992132024-01-03T08:30:56+02:002024-01-03T09:12:47+02:00Legacy API Service Disruption<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>08:30</var> CAT</small><br><strong>Resolved</strong> - We regret to inform you that we recently experienced a technical disruption impacting our Legacy API services. Despite the API application pool reporting its status as online, it was unable to process external requests.<br /><br /><b>Incident Summary:</b><br /><br /><b>Type:</b> API Outage<br /><b>Impact:</b> Customers were erroneously receiving a response of "The username or password is invalid" when utilising our SQL, Web Service, and HTTP APIs.<br /><br />We understand the inconvenience this may have caused and sincerely apologise for any disruptions to your operations. Our technical team have initiated corrective measures to prevent similar occurrences in the future.<br /><br />If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at <a href="mailto:help@smsportal.com">help@smsportal.com</a>.<br /><br />The SMSPortal Team</p>tag:status.smsportal.com,2005:Incident/193294422023-12-05T16:54:54+02:002023-12-05T16:54:54+02:00Service Degradation - REST API<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>16:54</var> CAT</small><br><strong>Resolved</strong> - Our technical team identified the root cause of the issue earlier today and we are actively implementing preventive measures to minimise the likelihood of any future occurrences.<br /><br />If you experience any further issues or have additional concerns, please do not hesitate to reach out to our support team.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>10:28</var> CAT</small><br><strong>Investigating</strong> - We regret to inform you that we recently experienced a technical disruption affecting our REST API service. Our team is actively investigating the root cause to implement preventative measures and ensure the stability of this service moving forward.<br /><br /><b>Incident Summary:</b><br /><br /><b>Type:</b> REST API Degradation<br /><b>Issue Start Time:</b> 05 Dec 2023 @ 09:34 (UTC+2) <br /><b>Issue End Time:</b> 05 Dec 2023 @10:14 (UTC+2) <br /><b>Impact:</b> During the specified timeframe, customers might have experienced intermittent connectivity or increased response times via our REST API endpoints.<br /><br />We understand the inconvenience this may have caused and sincerely apologise for any disruptions to your operations.<br /><br />If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at <a href="mailto:help@smsportal.com">help@smsportal.com</a>.<br /><br />The SMSPortal Team</p>tag:status.smsportal.com,2005:Incident/189505462023-10-28T03:39:44+02:002023-10-28T03:39:44+02:00Service Degradation - Outbound SMS<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>03:39</var> CAT</small><br><strong>Resolved</strong> - Our DevOps engineers received an automated alert notifying us that one of our database availability groups experienced an automatic failover. Our engineers returned the database server back to its original state and on its return, two of our core routing databases went into "Recovery" mode. We immediately restored a backup and adjusted applications to continue processing.<br /><br /><b>Incident Summary:</b><br /><br /><b>Type:</b> Outbound SMS Delays<br /><b>Issue Start Time:</b> 28 Oct 2023 @ 01:40 (UTC+2) <br /><b>Issue End Time:</b> 28 Oct 2023 @ 02:15 (UTC+2) <br /><b>Impact:</b> During the specified timeframe messages were being queued and were processed once the databases were restored.<br /><br />Our sincere apologies for any inconvenience caused.<br /><br />If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our support team at <a href="mailto:help@smsportal.com">help@smsportal.com</a>.</p>tag:status.smsportal.com,2005:Incident/189335632023-10-26T13:26:55+02:002023-10-26T13:26:55+02:00Service Degradation - Core Data Centres<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>13:26</var> CAT</small><br><strong>Resolved</strong> - Our Data Centre providers are currently investigating the root cause of an internal connectivity issue that occurred between two of our core data centres.<br /><br /><b>Incident Summary:</b><br /><br /><b>Type:</b> Internal Network Outage<br /><b>Issue Start Time:</b> 26 Oct 2023 @ 12:48 (UTC+2) <br /><b>Issue End Time:</b> 26 Oct 2023 @ 12:54 (UTC+2) <br /><b>Impact:</b> During the specified timeframe, our internal network experienced an unexpected interruption, resulting in messages remaining in a queued state and waiting to be processed.<br /><br />We understand the inconvenience this may have caused and sincerely apologise for any disruptions to your operations.<br /><br />If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at <a href="mailto:help@smsportal.com">help@smsportal.com</a>.<br /><br />The SMSPortal Team</p>tag:status.smsportal.com,2005:Incident/185113622023-10-15T03:00:02+02:002023-10-15T03:00:02+02:00Platform Maintenance<p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>03:00</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>23:00</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>16:08</var> CAT</small><br><strong>Scheduled</strong> - At SMSPortal, our commitment to delivering top-tier service drives us to continually enhance our infrastructure. To ensure we maintain the highest levels of quality, resilience, security, performance, and features, we are conducting routine maintenance.<br /><br /><b>Maintenance Schedule:</b><br />Start Time: 23:00 (UTC+2) on Saturday, 14 October 2023<br />Expected Completion: 03:00 (UTC+2) on Sunday, 15 October 2023<br /><br /><b>Maintenance Scope:</b><br />During this maintenance period, our most experienced DevOps engineers will be working to update our core servers, databases, and firewalls.<br /><br /><b>Expected Impact:</b><br />While we have classified this maintenance as low risk, it's important to note that some minor disruptions may occur. You may experience intermittent drops in your connections to our servers and minor message delays. Rest assured, our team will work swiftly to minimise any inconvenience.<br /><br /><b>Stay Informed:</b><br />For real-time updates on the progress of our maintenance work, please visit https://status.smsportal.com.<br /><br /><b>Need Assistance?</b><br />If you require additional information or assistance during this maintenance window, please do not hesitate to contact our technical support team at <a href="mailto:help@smsportal.com">help@smsportal.com</a>.<br /><br />Thank you for your understanding and continued support.<br /><br />The SMSPortal Team</p>tag:status.smsportal.com,2005:Incident/185327892023-09-18T20:31:12+02:002023-09-18T20:31:13+02:00Service Degradation - Core Data Centres<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>20:31</var> CAT</small><br><strong>Resolved</strong> - While our data centre providers have made significant efforts to identify the root cause, they have been unable to pinpoint it definitively. They have confirmed that the network issues were observed to have started at 09:49 (UTC+2) with all operations returning to normal by 09:54 (UTC+2).<br /><br />We will continue to closely monitor the situation and work closely with the data centre engineers to uncover the root cause and implement any necessary preventative measures. Your patience and understanding during this process are greatly appreciated.<br /><br />If you experience any further issues or have additional concerns, please do not hesitate to reach out to our support team.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>10:15</var> CAT</small><br><strong>Investigating</strong> - Our Data Centre providers are currently investigating the root cause of connectivity issues that occurred at two of our core data centres.<br /><br /><b>Type:</b> Network Degradation <br /><b>Issue Start Time:</b> 18 Sep @ 09:50 (UTC+2)<br /><b>Issue End Time:</b> 18 Sep @ 09:54 (UTC+2)<br /><b>Impact:</b> Customers might have experienced intermittent connectivity or increased response times on our platform.<br /><br />We appreciate your patience while the data centre engineers investigate and we will keep you updated.<br /><br />Please contact <a href="mailto:help@smsportal.com">help@smsportal.com</a> should you require further information or assistance.<br /><br />The SMSPortal Team</p>tag:status.smsportal.com,2005:Incident/182103822023-08-21T15:48:06+02:002023-08-21T15:48:06+02:00API Outage<p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>15:48</var> CAT</small><br><strong>Resolved</strong> - We regret to inform you that we encountered a brief technical disruption that affected our API services.<br /><br /><b>Incident Summary:</b><br /><br /><b>Type:</b> API Outage<br /><b>Issue Start Time:</b> 21 Aug 2023 @ 14:55 (UTC+2) <br /><b>Issue End Time:</b> 21 Aug 2023 @ 15:02 (UTC+2) <br /><b>Impact:</b> During the specified timeframe, our API service experienced an unexpected interruption, resulting in customers potentially encountering HTTP 500 error responses (Internal Server Error) while using this service.<br /><br />Our technical team promptly addressed the issue, and we have taken measures to prevent similar occurrences in the future. We understand the critical role our APIs play in your business processes and are committed to upholding the highest standards of service reliability.<br /><br />We understand the inconvenience this may have caused and sincerely apologise for any disruptions to your operations.<br /><br />If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at <a href="mailto:help@smsportal.com">help@smsportal.com</a>.<br /><br />The SMSPortal Team</p>tag:status.smsportal.com,2005:Incident/181178412023-08-16T22:00:10+02:002023-08-16T22:00:11+02:00Maintenance - SFTP<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>22:00</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>20:00</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>18:56</var> CAT</small><br><strong>Scheduled</strong> - We are writing to inform you about an additional maintenance activity scheduled for our SFTP server (ftp.smsportal.com) to ensure the continued reliability and security of this service.<br /><br /><b>Maintenance Details:</b><br />Date: Wednesday, 16th August 2023<br />Time: 20:00 to 22:00 (UTC+2)<br /><br />While we anticipate minimal disruption, customers may experience intermittent drops in connectivity to our SFTP server during this maintenance window.<br /><br />Please feel free to monitor https://status.smsportal.com during this time to stay up to date on the progress. If you need further information or assistance, please contact our dedicated technical support team at <a href="mailto:help@smsportal.com">help@smsportal.com</a>.<br /><br />We sincerely apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services.<br /><br />The SMSPortal Team</p>tag:status.smsportal.com,2005:Incident/180303002023-08-06T21:00:12+02:002023-08-06T21:43:52+02:00Emergency Maintenance - SFTP<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>21:43</var> CAT</small><br><strong>Update</strong> - We are pleased to inform you that the maintenance has been completed without any downtime or disruption to customers.<br /><br />While we have accomplished the current maintenance tasks, we want to be proactive in ensuring the optimal performance of our SFTP service. Therefore, we may need to conduct additional maintenance in the upcoming days and will keep customers updated.<br /><br />Please feel free to reach out to us if you have any questions or concerns.<br /><br />The SMSPortal Team</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>21:00</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>20:53</var> CAT</small><br><strong>Update</strong> - Maintenance is still in progress and has been extended until 22:00 (UTC+2).</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>13:13</var> CAT</small><br><strong>Scheduled</strong> - We are writing to inform you about an important emergency maintenance activity scheduled for our SFTP server (ftp.smsportal.com) to ensure the continued reliability and security of this service.<br /><br /><b>Maintenance Details:</b><br />Date: Sunday, 6th August 2023<br />Time: 20:00 to 21:00 (UTC+2)<br /><br />While we anticipate minimal disruption, customers may experience intermittent drops in connectivity to our SFTP server during this maintenance window.<br /><br />Please feel free to monitor https://status.smsportal.com during this time to stay up to date on the progress. If you need further information or assistance, please contact our dedicated technical support team at <a href="mailto:help@smsportal.com">help@smsportal.com</a>.<br /><br />We sincerely apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services.<br /><br />The SMSPortal Team</p>tag:status.smsportal.com,2005:Incident/179749822023-07-27T20:24:15+02:002023-07-27T20:24:15+02:00Service Degradation - Core Data Centre<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>20:24</var> CAT</small><br><strong>Resolved</strong> - After extensive monitoring, we believe this incident to be resolved.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>13:34</var> CAT</small><br><strong>Monitoring</strong> - We have been informed that the issue has been resolved. We will continue to monitor.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>13:12</var> CAT</small><br><strong>Investigating</strong> - We are currently investigating the root cause of connectivity issues at one of our core data centres.<br /><br /><b>Type:</b> Network Degradation <br /><b>Issue Start Time:</b> 27 Jul @ 12:36 (UTC+2) <br /><b>Impact:</b> Customers might experience intermittent connectivity or increased response times on our platform.<br /><br />We appreciate your patience while the data centre engineers work to resolve the issue and we will keep you updated.<br /><br />Please contact <a href="mailto:help@smsportal.com">help@smsportal.com</a> should you require further information or assistance.<br /><br />The SMSPortal Team</p>tag:status.smsportal.com,2005:Incident/177877902023-07-07T12:56:18+02:002023-07-07T12:56:18+02:00Service Degradation - MTN SA<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>12:56</var> CAT</small><br><strong>Resolved</strong> - After extensive monitoring, we believe this issue to be resolved.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>10:39</var> CAT</small><br><strong>Monitoring</strong> - MTN SA have informed us that the issue has been resolved. We will continue to monitor extensively.<br /><br />Please do not resubmit any messages you believe to be affected. Messages are queued for retry by MTN SA and will be delivered during the course of the day.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>09:48</var> CAT</small><br><strong>Investigating</strong> - MTN SA is currently experiencing technical issues on their core network and as a result SMS delivery towards MTN SA is degraded.<br /><br /><b>Type:</b> Mobile Network Outage<br /><b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery times when sending to MTN SA.<br /><br />We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please do not resubmit any messages.<br /> <br />Please contact <a href="mailto:help@smsportal.com">help@smsportal.com</a> should you require further information or assistance.</p>tag:status.smsportal.com,2005:Incident/169175642023-05-15T03:00:05+02:002023-05-15T03:00:05+02:00Platform Maintenance<p><small>May <var data-var='date'>15</var>, <var data-var='time'>03:00</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>23:00</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>07:14</var> CAT</small><br><strong>Scheduled</strong> - As part of our commitment to quality and continual improvement, we will be carrying out routine maintenance on our infrastructure. The work will involve updates to our core servers, databases and firewalls for greater resiliency, security, performance and features.<br /><br /><b>When will the work be carried out?</b><br />The maintenance work will begin at 23:00 (UTC+2) on Sunday, 14 May 2023 and will last for 4 hours until 03:00 (UTC+2).<br /><br /><b>Who will be completing the work?</b><br />All of the work will be completed by our most experienced DevOps engineers. <br /><br /><b>Will I experience downtime?</b><br />As with any upgrade or maintenance work the risk profile of our platform is increased, however this maintenance has been classified as low risk. There may be short periods of intermittent drops in your connections to our servers and minor message delays during the maintenance window.<br /><br />Please feel free to monitor https://status.smsportal.com during this time to stay up to date on the progress. If you need further information, please contact technical support at <a href="mailto:help@smsportal.com">help@smsportal.com</a>.<br /><br />The SMSPortal Team</p>tag:status.smsportal.com,2005:Incident/168844802023-04-17T07:37:00+02:002023-04-17T07:37:00+02:00Service Degradation - Telkom Mobile SA<p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>07:37</var> CAT</small><br><strong>Resolved</strong> - After extensive monitoring, we believe this issue to be resolved.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>23:14</var> CAT</small><br><strong>Monitoring</strong> - Telkom Mobile SA have informed us that the issue should be resolved. We will continue to monitor extensively.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>22:47</var> CAT</small><br><strong>Investigating</strong> - Telkom Mobile SA are currently experiencing technical issues on their SMSCs causing outbound messages to fail. As a result, customers may be receiving a delivery status of "UNDELIV" for messages towards Telkom Mobile SA.<br /><br /><b>Type:</b> Delivery Degradation<br /><b>Issue Start Time:</b> 16 Apr 2023 @ 22:07 (UTC+2)<br /><b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery times when sending to Telkom Mobile SA.<br /><br />We appreciate your patience while the operator works to resolve the issue and we will keep you updated.<br /> <br />Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance.<br /><br />The SMSPortal Team</p>tag:status.smsportal.com,2005:Incident/164159642023-03-10T19:11:14+02:002023-03-10T19:11:14+02:00Service Degradation - Cell C SA<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>19:11</var> CAT</small><br><strong>Resolved</strong> - After extensive monitoring, we believe this issue to be resolved.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>15:20</var> CAT</small><br><strong>Monitoring</strong> - Cell C SA have informed us that the issue has been resolved and that they are currently processing a backlog of messages and delivery receipts. We will continue to monitor extensively.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>12:33</var> CAT</small><br><strong>Investigating</strong> - Cell C are currently experiencing a technical issue on their SMSCs causing irregular delivery and delayed delivery receipts for a portion of messages. Please do not resubmit any messages that you believe may be affected.<br /><br />SMSPortal have rerouted all possible traffic in order to limit any impact to customers.<br /><br /><b>Type:</b> Delivery Degradation<br /><b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery receipts when sending towards Cell C SA.<br /><br />We appreciate your patience while the operator works to resolve the issue and we will keep you updated.<br /> <br />Please contact <a href="mailto:help@smsportal.com">help@smsportal.com</a> should you require further information or assistance.<br /><br />The SMSPortal Team</p>tag:status.smsportal.com,2005:Incident/162649542023-02-24T18:03:56+02:002023-02-24T18:03:56+02:00Service Degradation - Cell C SA<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>18:03</var> CAT</small><br><strong>Resolved</strong> - After extensive monitoring, we believe this issue to be resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>17:00</var> CAT</small><br><strong>Monitoring</strong> - Cell C SA have informed us that the issue has been resolved and that they are currently processing the backlog of messages. We will continue to monitor extensively.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>12:03</var> CAT</small><br><strong>Investigating</strong> - Cell C are currently experiencing a delay in returning delivery receipts for a portion of messages. Please do not resubmit any messages that you believe may be affected.<br /><br />SMSPortal have rerouted all possible traffic in order to limit any impact to customers.<br /><br /><b>Type:</b> Delivery Degradation<br /><b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery receipts when sending towards Cell C SA.<br /><br />We appreciate your patience while the operator works to resolve the issue and we will keep you updated.<br /> <br />Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance.<br /><br />The SMSPortal Team</p>tag:status.smsportal.com,2005:Incident/162353732023-02-22T17:48:00+02:002023-02-22T17:48:00+02:00Service Degradation - Cell C SA<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>17:48</var> CAT</small><br><strong>Resolved</strong> - Cell C SA informed us that the issue has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>16:38</var> CAT</small><br><strong>Investigating</strong> - Cell C SA performed overnight maintenance on their platform, resulting in an ongoing technical outage. <br />As a result, customers may experience irregular delivery with inconsistent delivery receipts when sending towards Cell C SA.<br />The operator is working to resolve the issue.<br /><br />SMSPortal has rerouted all possible traffic in order to limit any impact to customers.<br /><br /><b>Type:</b> Delivery Degradation<br /><b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery receipts when sending towards Cell C SA.<br /><br />We appreciate your patience while the operator works to resolve the issue and we will keep you updated.<br /> <br />Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance.<br /><br />The SMSPortal Team</p>tag:status.smsportal.com,2005:Incident/141550962022-12-02T15:57:27+02:002022-12-02T15:57:27+02:00Service Degradation - MTN SA<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>15:57</var> CAT</small><br><strong>Resolved</strong> - MTN SA have informed us that the issue has been resolved and that their backlog of DLRs have been processed.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>11:43</var> CAT</small><br><strong>Investigating</strong> - MTN SA are currently experiencing a delay in returning delivery receipts for a portion of messages. Please do not resubmit any messages that you believe may be affected.<br /><br /><b>Type:</b> DLR Delays<br /><b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery receipts when sending towards MTN SA.<br /><br />We appreciate your patience while the operator works to resolve the issue and we will keep you updated.<br /><br />Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance.<br /><br />The SMSPortal Team</p>tag:status.smsportal.com,2005:Incident/136654772022-11-24T13:42:21+02:002022-11-24T13:42:21+02:00Service Degradation - Cell C SA<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>13:42</var> CAT</small><br><strong>Resolved</strong> - Cell C SA have performed a rollback and services have been restored.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>07:53</var> CAT</small><br><strong>Investigating</strong> - Cell C SA performed overnight maintenance on their platform that has resulted in an ongoing technical outage. As a result, customers may experience irregular delivery with inconsistent delivery receipts when sending towards Cell C SA. The operator is working to resolve the issue as quickly as possible.<br /><br />SMSPortal have rerouted all possible traffic in order to limit any impact to customers.<br /><br /><b>Type:</b> Delivery Degradation<br /><b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery receipts when sending towards Cell C SA.<br /><br />We appreciate your patience while the operator works to resolve the issue and we will keep you updated.<br /> <br />Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance.<br /><br />The SMSPortal Team</p>tag:status.smsportal.com,2005:Incident/127139652022-11-04T14:31:55+02:002022-11-04T14:31:55+02:00Service Degradation - Maidenhead Data Centre<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>14:31</var> CAT</small><br><strong>Resolved</strong> - After extensive monitoring, we believe this incident to be resolved.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>10:13</var> CAT</small><br><strong>Monitoring</strong> - Our data centre engineers have informed us that the issue is resolved. We will continue to monitor.<br /><br />Our sincere apologies for any inconvenience caused.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>09:49</var> CAT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>09:22</var> CAT</small><br><strong>Investigating</strong> - Our Maidenhead Data Centre is currently experiencing network connectivity issues. <br /><br /><b>Type:</b> Network Outage <br /><b>Issue Start Time:</b> 4 Nov 2021 @ 08:55 (UTC+2) <br /><b>Impact:</b> <br />Customers may experience poor connectivity or packet loss when connecting to our SMPP3 and SMPP4 and our Customer Web Interface.<br /><br />We appreciate your patience while the data centre engineers work to resolve the issue and we will keep you updated.<br /><br />Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance.<br /><br />The SMSPortal Team</p>tag:status.smsportal.com,2005:Incident/126921962022-11-02T19:43:29+02:002022-11-02T19:43:29+02:00Service Degradation - MTN SA<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>19:43</var> CAT</small><br><strong>Resolved</strong> - MTN SA have informed us that the issue has been resolved and that their backlog of DLRs have been processed.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>11:22</var> CAT</small><br><strong>Investigating</strong> - MTN SA are currently experiencing a delay in returning delivery receipts for a portion of messages. Please do not resubmit any messages that you believe may be affected.<br /><br /><b>Type:</b> DLR Delays<br /><b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery receipts when sending towards MTN SA.<br /><br />We appreciate your patience while the operator works to resolve the issue and we will keep you updated.<br /><br />Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance.<br /><br />The SMSPortal Team</p>tag:status.smsportal.com,2005:Incident/113641232022-10-17T00:01:28+02:002022-10-17T00:01:28+02:00Platform Maintenance<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>00:01</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>21:00</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>19:11</var> CAT</small><br><strong>Scheduled</strong> - As part of our commitment to quality and continual improvement, we will be carrying out routine maintenance on our core servers.<br /><br /><b>When will the work be carried out?</b><br />The maintenance work will begin at 21:00 (UTC+2) on Sunday, 16 October 2022 and will last for 3 hours until 00:00 (UTC+2).<br /><br /><b>Who will be completing the work?</b><br />All of the work will be completed by our most experienced DevOps engineers. <br /><br /><b>Will I experience downtime?</b><br />As with any upgrade or maintenance work the risk profile of our platform is increased, however this maintenance has been classified as low risk. There may be short periods of intermittent drops in your connections to our servers and minor message delays during the maintenance window.<br /><br />Please feel free to monitor https://status.smsportal.com during this time to stay up to date on the progress. If you need further information, please contact technical support at <a href="mailto:support@smsportal.com">support@smsportal.com</a>.<br /><br />The SMSPortal Team</p>tag:status.smsportal.com,2005:Incident/110719312022-10-03T16:57:52+02:002022-10-03T16:57:52+02:00MTC Namibia Carrier Maintenance<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>16:57</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>13:49</var> CAT</small><br><strong>Scheduled</strong> - The MTC network in Namibia will be conducting planned maintenance on the following dates and times:<br /><br /><b>Maintenance Windows:</b><br /><br />13 Sep 2022, 00:00 - 13 Sep 2022, 05:00 (UTC+2)<br />15 Sep 2022, 23:00 - 16 Sep 2022, 05:00 (UTC+2)<br /><br />During these maintenance windows, customers may experience irregular delivery and delays when delivering SMS to and from MTC Namibia handsets.<br /><br />If you need further information, please contact technical support at <a href="mailto:support@smsportal.com">support@smsportal.com</a>.<br /><br />The SMSPortal Team</p>