Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 10, 2018 - 14:01 CAT
Scheduled
Dear Customer,
As part of our ongoing efforts for continuous improvement, we will be performing routine maintenance on our servers on Sunday, 10 June 2018 from 14h00 - 17h00 (UTC+2).
The intended outcome is to provide additional stability, security, performance and ensure that we proactively maintain our infrastructure. We have two redundant Data Centres in two separate geographical locations. The maintenance will happen one leg at a time in order to minimise the risk and impact of service disruption.
All maintenance will be completed by our most experienced SMSPortal engineers.
As with any upgrade or maintenance work, the risk profile of the platform is increased throughout. This maintenance has been classified as low risk with service disruption of up to 30 minutes per server during the maintenance window period. No messages or data will be lost, it will all be staged during the maintenance leg for that particular server and resume once the maintenance is completed.
This scheduled maintenance affected: Websites (Main Website, Customer Portal, Billing and Payments), Messaging Services (Outbound SMS, Inbound SMS), Region (Africa, Europe, North America (US, Canada & Caribbean), South & Central America, Asia & Oceania), and API (SMPP, REST, SFTP, HTTP (Legacy), Web Services & SQL (Legacy), Email to SMS (Legacy)).