After extensive monitoring we believe this issue to be resolved.
Posted Oct 24, 2025 - 18:25 CAT
Update
Connectivity remains stable and we’ll continue to monitor closely over the next few hours.
Posted Oct 24, 2025 - 13:45 CAT
Monitoring
Some customers may have experienced intermittent connectivity issues affecting access to our platform due to an incident on the SEACOM network. While connectivity has since been restored, we are still awaiting further feedback from SEACOM to confirm the root cause.
Type: Connectivity Degradation Issue Start Time: 24 Oct 2025 @ 12:25 (UTC+2) Issue End Time: 24 Oct 2025 @ 13:00 (UTC+2) Impact: Customers may have experienced slower response times or brief interruptions in service.
We’ll continue to closely monitor the situation and work with SEACOM’s engineers to identify and address the underlying cause. Thank you for your patience and understanding.
Please contact help@smsportal.com if you require further information or assistance.