After extensive monitoring, we believe the issue has been resolved and systems continue to operate as expected.
Posted Oct 22, 2025 - 20:13 CAT
Monitoring
Connectivity issues have been resolved and all services are fully operational. Our teams are continuing to investigate the root cause with the data centre engineers to ensure this doesn’t recur.
Posted Oct 22, 2025 - 16:54 CAT
Investigating
We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.
Incident Summary:
Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.
We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.
If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at help@smsportal.com.
Posted Oct 22, 2025 - 16:41 CAT
This incident affected: Websites (Main Website, Customer Portal), Messaging Services (Outbound SMS, Inbound SMS), Region (Africa), and API (SMPP, REST, SFTP, HTTP (Legacy), Web Services & SQL (Legacy), Email to SMS (Legacy)).