We regret to inform you that we recently experienced a technical disruption impacting our Legacy API services. Despite the API application pool reporting its status as online, it was unable to process external requests.
Incident Summary:
Type: API Outage Impact: Customers were erroneously receiving a response of "The username or password is invalid" when utilising our SQL, Web Service, and HTTP APIs.
We understand the inconvenience this may have caused and sincerely apologise for any disruptions to your operations. Our technical team have initiated corrective measures to prevent similar occurrences in the future.
If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at help@smsportal.com.
The SMSPortal Team
Posted Jan 03, 2024 - 08:30 CAT
This incident affected: API (HTTP (Legacy), Web Services & SQL (Legacy)).