All Systems Operational
API Operational
SMPP   ? Operational
REST   ? Operational
FTP   ? Operational
HTTP (Legacy)   ? Operational
Web Services & SQL (Legacy)   ? Operational
Email to SMS (Legacy)   ? Operational
Messaging Services Operational
Outbound SMS   ? Operational
Inbound SMS   ? Operational
Websites Operational
Main Website   ? Operational
Customer Portal   ? Operational
Billing and Payments   ? Operational
Region Operational
Africa   ? Operational
Europe   ? Operational
North America (US, Canada & Caribbean)   ? Operational
South & Central America   ? Operational
Asia & Oceania   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 21, 2018

No incidents reported today.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018
Resolved - Vodacom have resolved the issue. The cause was a hanging system process in their environment. We have resubmitted all affected messages at no cost to our clients.
Apr 12, 12:34 CAT
Investigating - Vodacom SA is returning a custom error code resulting in an "UNDELIV" status for a small portion of outbound messages. Vodacom is currently investigating the issue, and once resolved, any messages with the incorrect status will be re-submitted at no cost to our clients.
Apr 12, 11:01 CAT
Apr 11, 2018

No incidents reported.

Apr 10, 2018

No incidents reported.

Apr 9, 2018
Resolved - After extensive monitoring we believe the issue to be resolved.
Apr 9, 16:46 CAT
Monitoring - Our hosting provider has increased the number of allocated resources which we believe has resolved the issue. We will continue to monitor.
Apr 9, 09:52 CAT
Investigating - We are investigating an issue with our hosting provider. Customers connecting to the cp.smsportal.com and mymobileapi.com sites may observe instability in connection.
Apr 9, 09:00 CAT
Apr 8, 2018
Completed - The scheduled maintenance has been completed.
Apr 8, 17:00 CAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 14:00 CAT
Scheduled - SMSPortal will be changing the IP’s of its core services to virtual IP’s on Sunday, 8 April 2018 from 14h00 - 17h00 (UTC+2) allowing us to failover and load balance incoming traffic better. This will mean our websites as well as our API end points (including HTTP, Web Services and SQL) will receive a new IP address.

For most clients this will not be an issue as during DNS resolution the new IP will be received and all services will continue without any downtime. However, if you are running a firewall or any other security device allowing a single IP, your service will potentially stop working as the new IP is not allowed and your firewall will block it. We therefore recommend that all of the IP’s and domains listed below are whitelisted in your environment.

SMSPortal IP Addresses:

84.22.178.192
84.22.178.193
62.233.96.216
62.233.96.217
84.22.178.201 (NEW)
62.233.96.36 (NEW)

SMSPortal Domains:

Smsportal.com
Mymobileapi.com
Mymobilesuite.com

All of the work will be completed by our most experienced SMSPortal engineers.

As with any upgrade or maintenance work, the risk profile of the platform is increased throughout. This maintenance has been classified as low risk with service disruption of up to 30 minutes per server during the maintenance window period. No messages or data will be lost, it will all be staged during the maintenance leg for that particular server and resume once the maintenance is completed.

Please feel free to monitor https://status.smsportal.com during this time to stay up to date on the progress.
Mar 20, 16:30 CAT
Apr 7, 2018

No incidents reported.