All Systems Operational
API Operational
90 days ago
100.0 % uptime
Today
SMPP
Operational
90 days ago
100.0 % uptime
Today
REST
Operational
90 days ago
100.0 % uptime
Today
SFTP
Operational
90 days ago
100.0 % uptime
Today
HTTP (Legacy)
Operational
90 days ago
100.0 % uptime
Today
Web Services & SQL (Legacy)
Operational
90 days ago
100.0 % uptime
Today
Email to SMS (Legacy)
Operational
90 days ago
100.0 % uptime
Today
Messaging Services Operational
90 days ago
100.0 % uptime
Today
Outbound SMS
Operational
90 days ago
100.0 % uptime
Today
Inbound SMS
Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Main Website
Operational
90 days ago
100.0 % uptime
Today
Customer Portal
Operational
90 days ago
100.0 % uptime
Today
Billing and Payments
Operational
90 days ago
100.0 % uptime
Today
Region Operational
Africa
Operational
Europe
Operational
North America (US, Canada & Caribbean)
Operational
South & Central America
Operational
Asia & Oceania
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Platform Maintenance Oct 14, 2023 23:00 - Oct 15, 2023 03:00 CAT
At SMSPortal, our commitment to delivering top-tier service drives us to continually enhance our infrastructure. To ensure we maintain the highest levels of quality, resilience, security, performance, and features, we are conducting routine maintenance.

Maintenance Schedule:
Start Time: 23:00 (UTC+2) on Saturday, 14 October 2023
Expected Completion: 03:00 (UTC+2) on Sunday, 15 October 2023

Maintenance Scope:
During this maintenance period, our most experienced DevOps engineers will be working to update our core servers, databases, and firewalls.

Expected Impact:
While we have classified this maintenance as low risk, it's important to note that some minor disruptions may occur. You may experience intermittent drops in your connections to our servers and minor message delays. Rest assured, our team will work swiftly to minimise any inconvenience.

Stay Informed:
For real-time updates on the progress of our maintenance work, please visit https://status.smsportal.com.

Need Assistance?
If you require additional information or assistance during this maintenance window, please do not hesitate to contact our technical support team at help@smsportal.com.

Thank you for your understanding and continued support.

The SMSPortal Team

Posted on Sep 15, 2023 - 16:08 CAT
Past Incidents
Sep 25, 2023

No incidents reported today.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023
Resolved - While our data centre providers have made significant efforts to identify the root cause, they have been unable to pinpoint it definitively. They have confirmed that the network issues were observed to have started at 09:49 (UTC+2) with all operations returning to normal by 09:54 (UTC+2).

We will continue to closely monitor the situation and work closely with the data centre engineers to uncover the root cause and implement any necessary preventative measures. Your patience and understanding during this process are greatly appreciated.

If you experience any further issues or have additional concerns, please do not hesitate to reach out to our support team.

Sep 18, 20:31 CAT
Investigating - Our Data Centre providers are currently investigating the root cause of connectivity issues that occurred at two of our core data centres.

Type: Network Degradation
Issue Start Time: 18 Sep @ 09:50 (UTC+2)
Issue End Time: 18 Sep @ 09:54 (UTC+2)
Impact: Customers might have experienced intermittent connectivity or increased response times on our platform.

We appreciate your patience while the data centre engineers investigate and we will keep you updated.

Please contact help@smsportal.com should you require further information or assistance.

The SMSPortal Team

Sep 18, 10:15 CAT
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.