All Systems Operational
Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
SMPP ? Operational
90 days ago
100.0 % uptime
Today
REST ? Operational
90 days ago
100.0 % uptime
Today
SFTP ? Operational
90 days ago
100.0 % uptime
Today
HTTP (Legacy) ? Operational
90 days ago
100.0 % uptime
Today
Web Services & SQL (Legacy) ? Operational
90 days ago
100.0 % uptime
Today
Email to SMS (Legacy) ? Operational
90 days ago
100.0 % uptime
Today
Messaging Services Operational
90 days ago
100.0 % uptime
Today
Outbound SMS ? Operational
90 days ago
100.0 % uptime
Today
Inbound SMS ? Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Main Website ? Operational
90 days ago
100.0 % uptime
Today
Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
Billing and Payments ? Operational
90 days ago
100.0 % uptime
Today
Region Operational
Africa ? Operational
Europe ? Operational
North America (US, Canada & Caribbean) ? Operational
South & Central America ? Operational
Asia & Oceania ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024
Service Degradation - REST API
Resolved - We are aware of an issue that caused slower response times on our REST API channel. The issue has been resolved, and our team is investigating measures to prevent future occurrences of this nature.

Incident Summary:

Type: REST API Degradation
Issue Start Time: 26 Jul 2024 @ 17:01 (UTC+2)
Issue End Time: 26 Jul 2024 @17:20 (UTC+2)
Impact: During the specified timeframe, customers might have experienced increased response times via our REST API endpoints.

We understand the inconvenience this may have caused and sincerely apologise for any disruptions to your operations.

If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at help@smsportal.com.

The SMSPortal Team
Jul 26, 17:36 CAT
Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024
Service Degradation - Vodacom SA
Resolved - After extensive monitoring we believe this issue to be resolved.
Jul 23, 16:56 CAT
Monitoring - Services and connectivity have been restored to the affected SMSC. We will continue to monitor extensively.
Jul 23, 14:20 CAT
Investigating - Vodacom SA is currently experiencing an technical issue on one of their SMSCs. SMSPortal have rerouted all traffic in order to limit any impact to customers.

Type: Network Outage
Impact: Customers may experience irregular delivery with inconsistent delivery times when sending messages to Vodacom SA.

We appreciate your patience while the operator works to resolve the issue and we will keep you updated.

Please contact help@smsportal.com should you require further information or assistance.

The SMSPortal Team
Jul 23, 08:11 CAT
Service Degradation - MTN Eswatini
Resolved - Services have been restored and MTN Eswatini have confirmed that the issue has been resolved.
Jul 23, 16:38 CAT
Investigating - MTN Eswatini is currently experiencing technical issues on their network. SMSPortal are queueing all messages while we wait for the issue to be resolved. Please do not resubmit any messages.

Type: Network Outage
Impact: Customers may experience irregular delivery with inconsistent delivery times when sending to MTN Eswatini.

We appreciate your patience while the operator works to resolve the issue and we will keep you updated.

Please contact support@smsportal.com should you require further information or assistance.

The SMSPortal Team
Jul 23, 13:35 CAT
Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Service Degradation - Vodacom SA
Resolved - After extensive monitoring, we believe this issue to be resolved.
Jul 19, 14:38 CAT
Monitoring - Services and connectivity have been restored. We will continue to monitor extensively.
Jul 19, 11:35 CAT
Investigating - Vodacom SA is currently experiencing connectivity issues and as a result SMS delivery towards Vodacom SA is degraded. Please do not resubmit any messages.

SMSPortal have rerouted all possible traffic in order to limit any impact to customers but please note that Vodacom Reverse Billed (FTEU) messaging is still affected.

Type: Network Outage
Impact: Customers may experience irregular delivery with inconsistent delivery times when sending Reverse Billed (FTEU) messages to Vodacom SA.

We appreciate your patience while the operator works to resolve the issue and we will keep you updated.

Please contact help@smsportal.com should you require further information or assistance.

The SMSPortal Team
Jul 19, 11:23 CAT
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024
Service Degradation - REST API
Resolved - This incident was resolved at 21:26 (UTC+2).
Jul 14, 22:15 CAT
Investigating - We are investigating an issue causing a portion of authentication requests to fail via our REST API channel.

Incident Summary:

Type: REST API Degradation
Issue Start Time: 14 July 2024 @ 17:24 (UTC+2)
Impact: Customers might receive an authentication failure response when sending via the REST API channel.

We understand the inconvenience this may have caused and sincerely apologise for any disruptions to your operations. Our team are working to resolve the issue as quickly as possible.

If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our technical support team at help@smsportal.com.

The SMSPortal Team
Jul 14, 20:42 CAT
Emergency Maintenance - Customer Portal
Completed - The scheduled maintenance has been completed.
Jul 14, 17:00 CAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 16:00 CAT
Scheduled - We are writing to inform you of an important emergency maintenance activity scheduled for our Customer Portal (https://cp.smsportal.com).

Maintenance Schedule:
Date: Sunday, 14 July 2024
Time: 16:00 to 17:00 (UTC+2)

Expected Impact:
During this maintenance window, there may be intermittent access to our customer portal, and purchasing processes may be temporarily unavailable. We will work diligently to minimise any disruption to our services.

Need Assistance:
If you have any questions or require assistance during the maintenance period, please contact our technical support team at help@smsportal.com.

Stay Informed:
For updates on the maintenance progress, please visit our status page: https://status.smsportal.com

Thank you for your understanding and continued support.

Team SMSPortal
Jul 11, 13:24 CAT
Jul 13, 2024

No incidents reported.

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