Service Degradation - Vodacom SA
Incident Report for SMSPortal
After extensive monitoring we believe this issue to be resolved.
Posted Mar 11, 2020 - 22:20 CAT
Vodacom SA have informed us that the issue has been resolved. No resubmits were necessary as we have been informed that the affected messages were being delivered to subscribers and that the status being returned was incorrect. We will continue to monitor extensively.
Posted Mar 11, 2020 - 17:31 CAT
Vodacom SA is rejecting a small portion of outbound messages. As a result, customers may be receiving an incorrect delivery status of "UNDELIV" for these messages. Once resolved, any messages with the incorrect status will be resubmitted at no cost to our clients.

SMSPortal has rerouted all possible traffic in order to limit any impact to customers.

Type: Inaccurate DLR Status
Impact: Customers may be receiving an incorrect delivery status of "UNDELIV" for a portion of outbound messages to Vodacom SA Subscribers.

We appreciate your patience while the operator works to resolve the issue and we will keep you updated.

Please contact should you require further information or assistance.

The SMSPortal Team
Posted Mar 11, 2020 - 14:12 CAT
This incident affected: Region (Africa).