Service Degradation - Cell C
Incident Report for SMSPortal
Cell C have informed us that the issue has been resolved. All affected messages have been resubmitted on behalf of our customers.
Posted Jan 23, 2021 - 10:07 CAT
Cell C is rejecting a small portion of outbound messages. As a result, customers may be receiving an incorrect delivery status of "UNDELIV" for these messages. Once resolved, any messages with the incorrect status will be resubmitted at no cost to our clients.

Type: Inaccurate DLR Status
Impact: Customers may experience irregular delivery with inconsistent delivery statuses when sending to the Cell C network.

We appreciate your patience while the operator works to resolve the issue and we will keep you updated.

Please contact should you require further information or assistance.

The SMSPortal Team
Posted Jan 23, 2021 - 07:59 CAT
This incident affected: Region (Africa).