Scheduled Maintenance - Infrastructure Upgrade
Scheduled Maintenance Report for SMSPortal
The scheduled maintenance has been completed.
Posted Oct 04, 2020 - 22:00 CAT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 04, 2020 - 18:00 CAT
As part of our commitment to quality and continual improvement, we will be carrying out major upgrades to our entire infrastructure over the upcoming weeks.

What are some of the benefits?
Improved performance and more efficient execution of our services
Increased redundancy and even higher uptimes
Further optimisation of system resources and the ability to automatically scale during peak periods

When will the work be carried out?
To mitigate risks and limit downtime the maintenance will be performed in four phases as follows:

Sunday, 4 October 2020 between 18h00 and 22h00 (UTC+2)
Sunday, 11 October 2020 between 18h00 and 22h00 (UTC+2)
Sunday, 18 October 2020 between 18h00 and 22h00 (UTC+2)
Sunday, 25 October 2020 between 18h00 and 22h00 (UTC+2)

Will I experience downtime?
As with any upgrade or maintenance work the risk to the platform is increased. This maintenance has been classified as high risk and short disruptions of 10-15 minutes may occur. If customers detect any issues or experience prolonged service degradation please contact us immediately via e-mail, telephone, or Live Chat so that we can investigate and assist as quickly as possible.

Please feel free to monitor during this time to stay up to date on the progress. If you require further information, please contact technical support at

The SMSPortal Team
Posted Oct 01, 2020 - 13:23 CAT
This scheduled maintenance affected: Messaging Services (Outbound SMS, Inbound SMS), Websites (Main Website, Customer Portal, Billing and Payments), and API (SMPP, REST, SFTP, HTTP (Legacy), Web Services & SQL (Legacy), Email to SMS (Legacy)).