Routine Maintenance
Scheduled Maintenance Report for SMSPortal
The scheduled maintenance has been completed.
Posted Apr 14, 2019 - 17:00 CAT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 14, 2019 - 14:00 CAT
Dear Customer,

As part of our commitment to quality and continual improvement, we will be carrying out planned upgrades to our servers on Sunday, 14 April 2019 from 14h00 - 17h00 (UTC+2).

The work will specifically involve software upgrades to our core servers for greater resiliency, security and features. This process involves updating and rebooting certain servers.

All maintenance will be completed by our most experienced SMSPortal engineers. We have two redundant Data Centres in two separate geographical locations. The maintenance will happen one leg at a time in order to minimise the risk and impact of service disruption.

As with any upgrade or maintenance work, the risk profile of the platform is increased throughout. This maintenance has been classified as low risk with service disruption of up to 30 minutes per server during the maintenance window period. No messages or data will be lost, it will all be staged during the maintenance leg for that particular server and resume once the maintenance is completed.

Please feel free to monitor during this time to stay up to date on the progress.

The SMSPortal Team
Posted Mar 27, 2019 - 08:55 CAT
This scheduled maintenance affected: Messaging Services (Outbound SMS, Inbound SMS), API (SMPP, REST, SFTP, HTTP (Legacy), Web Services & SQL (Legacy), Email to SMS (Legacy)), and Websites (Main Website, Customer Portal, Billing and Payments).