Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 15, 2020 - 14:00 CAT
Scheduled
Dear Customer,
As part of our commitment to quality and continual improvement, we will be carrying out planned upgrades to our servers on Sunday, 15 March 2020 from 14h00 - 17h00 (UTC+2).
The work will specifically involve software upgrades to our core servers for greater resiliency, security and features. This process involves updating and rebooting certain servers.
All maintenance will be completed by our most experienced SMSPortal engineers. We have two redundant data centres in two separate geographical locations. The maintenance will happen one data centre at a time in order to minimise the risk and impact of service disruption.
As with any upgrade or maintenance work, the risk profile of the platform is increased throughout. This maintenance has been classified as low risk with service disruption of up to 30 minutes per server during the maintenance window period. No messages or data will be lost, it will all be staged during the maintenance window for that particular server and resume once the maintenance is completed.